Has my order shipped?
Most orders ship within 24 hours. If you have not received an email with tracking info or need assistance you can contact us at firstname.lastname@example.org for an update.
How do I change quantities or cancel an item in my order?
Call us at 800-478-0672 as soon as you realize you need to change/cancel an item. We will do our best to accommodate your needs, please understand that once an order has shipped it cannot be revised. Most orders are shipped within 24 hours of receipt so we suggest you contact us as early as possible.
How do I track my order?
You will be emailed a tracking number and link once your order ships. If you have not received an email with tracking info or if you need further assistance you can contact us at email@example.com or 800-478-0672 for an update.
My order never arrived.
Concerned that you have not received your order yet? Email us at firstname.lastname@example.org or call us at 800-478-0672. Priority Mail packages arrive in 2-3 shipping days.
UPS packages arrive in 1-5 shipping days
Economy and Free shipping packages arrive in 3-10 shipping days
An item is missing or has not arrived.
Sometimes you order so much crazy smart goodness that we have to ship it to you in two boxes! Check your tracking information email to see if that your order is coming in multiple boxes. Occasionally an item will be drop-shipped or backordered. The packing slip included with your order will indicate if this is the case. If no backorders or drop-ships are shown please contact customer service for assistance at 800-478-0672 or email@example.com.
My product is missing parts.
We want to fix this for your right away! Please contact customer service for assistance at 800-478-0672 or firstname.lastname@example.org.
When will my backorder arrive?
Most backorders ship within 5-10 days. If you’d like an update you can check for an ETA on the product page on our website or contact customer service at 800-478-0672 or email@example.com.