Have Questions? We Have Answers

• Click the account icon at the top right of our page.
• Sign in with your email address and password.
• Edit the details you want to update.
• Click "Save" to lock in your changes.

That’s it—quick and painless!

• Head over to your dashboard—you’ll see your schedules, any activated kits, and a spot to activate more.
• Click the link that says, “Don't see your purchased curriculum? Use your code.”
• Enter your order number (you’ll find it on the last page of your paperwork, top right corner) and your activation code (peek at page two of your curriculum handbook).
• Hit submit—and you’re in!

Happy scheduling!

(or: How We Keep Your Secrets Safe)

What Info Do We Collect?

When you register, place an order, enter a contest, respond to a survey, or join in any Timberdoodle fun, we may ask for your name, email, mailing address, phone number, and credit card information—or none if you are browsing anonymously. We also gather information about gift recipients (strictly to deliver smiles, not to market to them).

And yes, we use cookies (not the chocolate chip kind, sadly) to make your browsing smoother. More about that below!

How Do We Use Your Info?

We sprinkle your information into our magic hat to:

• Personalize your experience
• Process your orders faster
• Respond to customer service requests
• Run contests, promotions, surveys, and more fun stuff

If you opt-in to our newsletter, you'll hear from us periodically. Otherwise, we won't flood your inbox—promise.

How Do We Protect Your Info?

Your info is tucked safely behind secure networks, only accessible by a few trusted Timberdoodlers. When you place an order, we encrypt your sensitive details with SSL (Secure Socket Layer) technology so you can shop with confidence.

Do We Use Cookies?

Oh yes. Cookies help us remember what's in your cart, tailor our website to your likes, and offer better experiences. You can control cookies in your browser settings—but heads up, turning them off may limit some site features.

Do We Share Your Info?

Nope, not without your permission. We don't sell or trade your information. Trusted partners help us run Timberdoodle smoothly, but they must keep your details hush-hush. We'll only share information if it's needed to comply with the law.

How to Change or Delete Your Info

Want to update your email preferences? Head to "My Account."

Want to wipe your information? You can also clear out addresses and payment information under "My Account." Just know that we may keep records of sales transactions for good housekeeping.

Third-Party Links

Sometimes, we link to other cool sites. They have their privacy policies, so peek at those, too. And if you spot a wonky link, let us know—we want to keep things squeaky clean.

Changes to Our Policy

If we ever tweak this policy, we'll post the updates here. (Last updated: July 7th, 2025.)

Got Questions?

We love hearing from you! Drop us a note with any questions, privacy concerns, or just to say hi.

Your Consent

By using our site, you agree to this privacy policy. Thanks for trusting us to keep your details safe!

Ready to cash in those Doodle Dollars?

It's easy—and fun! Here's how to turn your points into a Timberdoodle Gift Card:

• Click the teal "Doodle Dollars" button near the lower-left corner of our page. (Not logged in yet? Pop into your Timberdoodle account first!)
• Spot your current points total at the top of the pop-up window.
• Click "Ways to Redeem" under the options list.
• Hit the teal "Redeem" button—you're getting close now!
• Use the slider to choose how many points you want to redeem. Slide all the way to the right to max it out. (Heads up: Points are redeemed in bundles of 20.)
• Click "Redeem" again to lock it in.

Voilà! You'll see your shiny new Timberdoodle Gift Card number. You can copy it to your clipboard or jot it down. (Don't worry—you'll also get it by email for safekeeping.)

Now you're ready to spend those points on something fabulous. Happy shopping!

We love sending you curriculum that's so pristine it makes you want to happy dance!

But some of our products come in packaging designed more to catch your eye on a store shelf than to survive a cross-country adventure. Since your items travel twice (first to us, then to you), sometimes they pick up a little cosmetic "road rash."

While we can't promise outer box perfection, here's our promise to you:

If the damage gets in the way of using your product, let us know within 14 days, and we'll make it right.

Just include your order number (and a picture if you can) when you contact us—easy peasy!

(Oops! That's not supposed to happen.)

If you open your package and realize something's missing, don't panic—just let us know within 14 days! We'll jump into action and get it sorted out for you.

Friendly tip: Please have your order number handy when you contact us. It helps us respond faster!

• Head over to your dashboard—you'll see your schedules, any activated kits, and a spot to activate more.
• Click the link that says, "Don't see your purchased curriculum? Use your code."
• Enter your order number (you'll find it on the last page of your paperwork, top right corner) and your activation code (peek at page two of your curriculum handbook).
• Hit submit—and you're in!

Happy scheduling!

We pack every order carefully and hope it delights your family. But hey, we get it—sometimes returns are necessary.

Here’s the scoop:

• You have 30 days from the ship date to return items.
• If you return your entire order, a small 3% fee may apply (thank those sneaky payment processors).
• Need to start a return? Just follow five easy steps!

Still have questions? No worries—many answers are right here, or feel free to contact us. We're happy to help!

(Hint: It's not from a giant warehouse run by robots.)

Your order ships straight from our family property near Shelton, Washington—tucked away in the beautiful Pacific Northwest.

Our family and handpicked crew carefully pack and ship each order from our own warehouse (with lots of love and just a little caffeine).

A few special items might drop-ship directly from the manufacturer for speed, but most come right from us to you!

(We'd love to if we can!)

First, sign in or create a new account by clicking the little account icon at the top right corner of our website.

Already have an account?

• Click "View Addresses" under your Account Details.
• If your country shows up (or you can add it), good news—we can ship to you!

Creating a new account?

• When you enter your shipping address, just click the dropdown menu for country/region.
• If you see your country listed, we can ship your order!

If you're unsure, just reach out—we're happy to check for you!

Most backorders ship out within 1–2 weeks as new inventory arrives. Sometimes, delays in production, printing, or transport can cause a longer wait.

Keep an eye out for an email update or a note at the bottom of your invoice or packing slip—we’ll give you our best guess on when your backorder will ship.

Got questions? Contact us anytime (and include your order number so we can find you faster)!

Quick Note:

If your order has multiple backorder items, we'll bundle them and ship them together once everything is ready. We'll choose the shipping method—it may differ from your original choice, but think of it as a surprise adventure for your package!

That depends on where you live and how you ship it! Here's a quick look at your options:

• Flat Rate Economy Shipping: We pick the carrier and method — your order usually lands on your doorstep in 4–10 days after it ships.
• Free Ground Shipping: Same as Flat Rate, but even better — it's free when your order includes select products!
• USPS Priority Mail: Zips to you in 2–3 business days after it ships.
• UPS Ground Flat Rate: Moves up the shipping priority list and usually arrives in 3–6 business days.
• UPS 2-Day or 3-Day: Need it faster? Get it in 2 or 3 business days after it ships (but heads up — UPS currently doesn't guarantee exact arrival times).
• USPS Priority Mail International: Shipping internationally? Plan for 14–21 business days, depending on your location. (International delivery times are still a little wild thanks to Covid.)
• Curbside Pickup: Technically, we don't have curbs here in the woods — but local friends can pick up orders at our warehouse! You'll see the pickup option at checkout if your zip code qualifies. We'll have your order ready in 1–2 days and send you the details when it's time.

Just a heads-up: During peak seasons or carrier delays, shipping times might be slightly longer than usual. Thanks for your patience — we promise it's worth the wait!

As soon as your order hits our system, we leap into action! Our warehouse crew starts bright and early each morning, carefully packing orders with the energy and focus of puppies chasing a ball. Most orders head out the door within 1–3 business days.

If we have your email address, you'll get a shipping confirmation complete with tracking info as soon as your order leaves us.

During our busy curriculum season (spring and summer), processing times can stretch a bit longer — we appreciate your patience! If you're on a tight timeline, feel free to reach out and ask about current processing times or expedited shipping options.

Sometimes, we may briefly hold your order if we're waiting on an out-of-stock item from a distributor. If your order has backordered items, we'll bundle them together and ship them in one batch (using our choice of shipping method, which might not match your original selection).

Thanks for letting us be part of your homeschool journey—your curriculum is gearing up for an epic road trip to your doorstep!

No matter how big your order is, we offer an Economy Shipping rate within the Contiguous 48 United States.

Even better? Prepaid orders that include any of our Curriculum Kits ship FREE with ground shipping in the Contiguous 48 States. (See all the fine print on our Shipping & Deliveries page.)

Shipping somewhere else or need it faster? No worries! We’ll automatically calculate your shipping options and costs for you at checkout. Just toss your favorites in the cart, head to checkout, and pick the shipping method that works best for you!

Scholarship, grant, and charter school orders aren't prepaid, so they don't qualify for free or Economy Shipping—but they'll still arrive with our Timberdoodle care!

Think of shipping protection like a safety net for your order—it catches those rare (but frustrating) moments when things go wrong in transit.

Add shipping protection at checkout, and if your package goes missing, is damaged, or gets snatched by a porch pirate, you're covered! You can file a claim quickly and get a replacement or refund without the usual hassle.

Why add it?

• Peace of mind: No more worrying about shipping surprises.
• Speedy solutions: Fast, easy claims when things don't go as planned.
• Protect your wallet: Coverage includes the cost of your items and shipping fees.

Without shipping protection:

We'll still cover lost shipments or anything damaged during delivery.

But if your package gets delivered and then disappears (thanks a lot, porch pirates!), it won't be covered without protection.

Adding shipping protection is optional—but for a small cost (around 3% of your order total), it's a smart way to keep your order extra safe!

Ready to cash in those Doodle Dollars?

It's easy—and fun! Here's how to turn your points into a Timberdoodle Gift Card:

• Click the teal "Doodle Dollars" button near the lower-left corner of our page. (Not logged in yet? Pop into your Timberdoodle account first!)
• Spot your current points total at the top of the pop-up window.
• Click "Ways to Redeem" under the options list.
• Hit the teal "Redeem" button—you're getting close now!
• Use the slider to choose how many points you want to redeem. Slide all the way to the right to max it out. (Heads up: Points are redeemed in bundles of 20.)
• Click "Redeem" again to lock it in.

Voilà! You'll see your shiny new Timberdoodle Gift Card number. You can copy it to your clipboard or jot it down. (Don't worry—you'll also get it by email for safekeeping.)

Now you're ready to spend those points on something fabulous. Happy shopping!

Maybe!

Timberdoodle collects sales tax where we’re legally required to, but not in every state.

If your state requires it, you’ll see sales tax automatically added at checkout. If not, you get to skip it—lucky you!

If you have questions about your specific situation (like a tax-exempt school order), feel free to reach out. We’re happy to help!

Yes—we’ve got options!

Timberdoodle offers two flexible payment plans so you can choose what works best for your budget and timeline.

Whether you want to break your total into smaller payments without interest or you need more flexibility and paying interest is worth it, we’ve got you covered.

For all the details (and how to get started), check out our Payment Plans page!

No worries—you're not alone!

If you're unsure where to start, hop over to our Placement Tests page. It's a quick and easy way to make sure you find the best fit for your child.

If your child is between grades (it happens a lot!), you can also use our Custom Kit Builder to mix, match, and create a kit that's just right for your family.

Still have questions? Reach out—we'd love to help!

Not sure if it’s time to move up? Totally normal!

A great place to start is with our Placement Tests. We have complete tests for younger kiddos to show exactly where they are. For older students, you’ll want to focus on the math and language arts sections to get a good feel for their readiness.

Kids are usually ready to jump into the next kit—with maybe a few exceptions. If your child is heading into 3rd grade but places into 2nd-grade math, no problem! You might want to grab the 3rd-grade kit and simply swap out the math.

If a subject didn’t stick last year, now’s your chance to figure out why.

• Maybe your child just missed a few concepts (hello, summer review!).
• Maybe the curriculum didn’t click.
• Maybe math just isn’t his jam (yet).
• Or maybe he needs a little extra support—and that’s okay!

One of the best things about homeschooling? You’re not locked into a one-size-fits-all timeline. You can customize learning to fit your child and help them succeed at their own pace.

Ready to start exploring? We’re here to help every step of the way!

Nope—and that's totally normal!

Here's the deal: Accreditation is for schools, not curriculum. Your local school district might be accredited, but their textbooks aren't. Accreditation looks at things like teacher degrees and classroom hours, not the books or materials being used. And since Timberdoodle kits aren't a school—they're a collection of awesome learning tools—there's nothing to accredit.

If you see a homeschool program claiming to be "accredited," just remember: it's the school that's accredited, not the curriculum.

And don't worry—no state requires homeschool curriculum to be accredited. (Phew!)

What you really want to know is: "Will Timberdoodle meet my state's homeschool requirements?" In most cases, the answer is yes—we meet or beat what's needed! However, every state's rules are a little different, so we recommend checking yours. (We even have a quick cheat sheet to help!)

Still scratching your head? Reach out—we'd love to help you figure it out!