Shipping and Returns
Shipping and Returns
Where is my order shipping from?
Timberdoodle is located in Shelton, Washington.
When will my package ship?
As soon as we receive your order, we leap into action. Fulfillable orders received before noon PST are processed that day, and generally leave our warehouse within one business day. During the Back-to-School rush in August, orders may be delayed up to a week simply because of the high volume of packages going through the warehouse.
When will my order arrive?
This depends on where you live and how you ship the order. Our shipping methods are: Flat Rate Economy Shipping - Will ship by our choice of carrier and shipping method, and can take 7-14 days for delivery. Free Ground Shipping (on orders including select products only, see below for details) - Please allow 7-14 days for delivery USPS Media Mail (books & software only) 7-14 days for delivery (for addresses outside the Continental US, allow up to 30 days for delivery) : USPS Standard Post - 7-14 days for delivery (for addresses outside the Continental US, allow up to 30 days for delivery) USPS Priority Mail - 2-3 business days (after the day it ships) for delivery UPS Ground Flat Rate - Prioritizes shipment and typically delivers in 3-5 business days UPS 2-Day or 3-Day - Guaranteed delivery either 2 or 3 business days (after the day it ships) for delivery USPS Priority Mail International - 7-21 business days for delivery (International can vary greatly depending on the country)
Flat Rate Economy Shipping
Prepaid orders pay only $7.95 shipping for any size order for Ground Shipping! We'll need a shipping address in the lower 48 United States that is deliverable by either UPS or the Postal Service (we get to pick the shipping method). Most orders ship within 24 hours, and will arrive within 7-14 shipping days depending on your location (excludes weekends and holidays). Our Flat Rate Economy Shipping excludes orders shipped to Alaska, Hawaii, military, or foreign addresses (see Postal options below for these addresses). If you need a faster delivery time, please see other options below. Questions? Call us toll free at (800) 478-0672, or email email@example.com
Free Ground Shipping
Prepaid orders that include any of the following items automatically qualify for Free Ground Shipping: Teaching Textbooks Math Math U See Spelling You See Rosetta Stone Language Program Timberdoodle Complete Curriculum Kits Include any of those products and we will ship your entire order free to an address in the lower 48 contiguous states! Since we choose the shipping method, we will need your physical address and postal address (if different). Most orders ship within 24 hours, and will arrive within 7-10 shipping days depending on your location (excludes weekends and holidays). If you must have your order more quickly, you can choose to upgrade the shipping at your expense (see additional shipping options below). This offer applies to items that are in stock only; NO back orders, but if you like, we will HOLD your order until we can ship it complete. Free Shipping offer is good for ground shipping only, and excludes foreign and military addresses, AK and HI. Shipping method is at our discretion; if you request a specific shipping method, shipping charges will apply. Please note: Orders must be prepaid to qualify for this exciting offer!
USPS Media Mail (books & software only)
Orders with books and software only shipping to AK, Hi, or and APO/FPO addresses can ship via Media Mail to a Postal address in the US. Please keep in mind that Media Mail can take two weeks for delivery in the Continental US, and up to 30 days for delivery to US Postal addresses outside the Continental US.
USPS Priority Postal
USPS rates are calculated for online orders as an estimation of actual shipping costs based on zip code, country, product weights, and Postal rates. Any order to any address with a US Postal Zip Code qualifies for Priority Mail shipping. This includes addresses in all 50 states, and overseas military addresses that use a zip code. Orders received before noon PST are typically processed the same day and shipped the next business day. Please note that we are closed Saturday and Sunday so all orders received after noon PST on Friday are processed the following Monday.
UPS Ground Flat Rate, UPS 2nd Day, or UPS 3 Day Select shipping
Choose UPS Ground Flat Rate and your order will be rushed out the door via UPS Ground Service. Delivery is typically within 3 to 5 business days to any U.S. address in the 48 contiguous states (exact time varies by destination). Please note that since UPS will not deliver to a PO Box, we need a physical shipping address for UPS deliveries. Select either 2nd Day or 3 Day delivery and your order will be shipped UPS. Delivery is guaranteed within two or three business days to every U.S. address in the 48 contiguous states. Please keep in mind that the day an order ships does not count as a shipping day. For example, if an order ships on a Monday, going UPS 3 Day Select, it is guaranteed to arrive on Thursday of the same week. Saturday and Sunday are not business days. If your package is extremely time sensitive you can call us at 800-478-0672 for all of your options.
Priority Mail International
All orders shipped outside the US (that do not use a USPS zip code) are shipped via Priority Mail International. Again, the shipping charges are calculated as close to real cost as we can based on product weights, destination, and international postal rates. Although most international orders ship within one to two business days, actual shipping time can vary depending on the destination, as it relies not only on transit time out of the US, but also within the destination country. Please note that our shipping charges are calculated to cover postage only; any applicable import duty, taxes, or brokerage fees due in the destination country are not included in our shipping charges, and are the responsibility of the recipient. For more information on international shipping, visit the US Postal Service website.
What is the return policy?Your order has been thoroughly inspected and carefully packed, and we hope your family is delighted with our unique products. However, being realists we know that occasionally returns have to be made. We will gladly accept returns for 60 days after the date on your invoice. If you need to make a return, just follow these five easy steps.